Shipping & Delivery Policy

Order Processing & Dispatch Timeline

Once your order is successfully placed and payment is confirmed on easyfood.cc, our fulfillment center immediately begins order picking and packaging:

• Order Confirmation: Sent instantly via on-screen notification, SMS, and registered email address.
• Dispatch Turnaround Time: Quick-commerce orders are packed, quality-checked, and handed over to our delivery fleet within 5 to 15 minutes of order placement.
• Quality Inspection: Perishable items, fruits, vegetables, dairy, and bakery items undergo strict temperature and freshness checks before dispatch.

Delivery Turnaround Time (TAT)

We pride ourselves on rapid fulfillment. Our delivery Turnaround Time (TAT) is categorized as follows:

• Local Express Delivery TAT (Quick Commerce): Delivered within 10 to 30 minutes from order confirmation to designated micro-zones and surrounding neighborhoods.
• Standard / Out-of-Zone Delivery TAT: For addresses located outside immediate express dark store radii or for bulk/scheduled orders, delivery is completed within 24 to 48 hours (maximum 2 to 3 business days).
• Operating Hours: Our delivery operations run daily from 7:00 AM to 11:00 PM IST, 7 days a week including public holidays. Orders received after 11:00 PM are scheduled for the earliest morning delivery slot starting at 7:00 AM.

Shipping & Delivery Charges

We believe in 100% pricing transparency with zero hidden fees:

• Free Delivery: All orders exceeding ₹299 (or qualifying promotional minimum cart value) qualify for Free Doorstep Delivery.
• Standard Delivery Fee: For orders below ₹299, a nominal delivery fee (typically ₹20 – ₹40 depending on location and order size) will be applied and clearly displayed on the checkout page prior to final payment.
• Surge / Inclement Weather Fees: In conditions of severe rain, extreme weather, or peak festive demand, a nominal transparent surge fee may be applied to support our delivery partners, visible in the bill breakdown before payment.

Serviceable Areas & Geofencing

We currently operate across Ghaziabad, Meerut Road, Guldhar, Raj Nagar Extension, and surrounding regions in Uttar Pradesh. During checkout, our system automatically validates your delivery pin code and GPS coordinates to verify express delivery eligibility. If your location is currently unserviceable, our system will notify you before checkout.

Live Order Tracking

You can monitor the exact status of your package every step of the way:

• Navigate to My Orders in your account dashboard to view live order progress (Confirmed → Preparing → Out for Delivery → Delivered).
• SMS and email alerts containing order reference numbers and delivery updates are sent at each major fulfillment milestone.
• Contact information for the assigned delivery executive is provided once the order is out for delivery.

Delivery Protocol & Customer Unavailability

To ensure smooth handover and safety, please note our delivery handover guidelines:

• Handover: Delivery is made directly to the recipient at the shipping address provided during checkout. Contactless doorstep drop-off is also supported upon customer request.
• Unavailability / Inaccessible Address: If the delivery partner arrives at the location and the customer is unreachable, the delivery partner will attempt contact by phone up to 3 times over a 10-minute waiting window.
• Rescheduling: If the customer cannot receive the order, non-perishable goods may be rescheduled for a subsequent delivery slot. For perishable food or opened items, orders cannot be re-routed once dispatched and may be subject to cancellation charges.

Damaged, Incomplete, or Incorrect Shipments

We take the greatest care in packaging your products in food-grade, tamper-evident containers. However, if your package arrives damaged, tampered with, or if any item is missing or incorrect:

• Notify our support team within 24 hours of delivery with photos of the damaged or incorrect item.
• Our team will verify the claim and immediately arrange a free replacement or initiate a refund in accordance with our Refund & Return Policy.

Delays & Force Majeure

While we make every effort to deliver strictly within the promised Turnaround Time (TAT), unexpected delays may occasionally occur due to heavy traffic congestion, severe weather events (flooding, thunderstorms), regional road closures, festival processions, strikes, government restrictions, or other force majeure circumstances. In such cases, our support team will proactively communicate the revised estimated delivery time.

Governing Law & Jurisdiction

This Shipping & Delivery Policy and all delivery transactions conducted through our website are governed by and construed in accordance with the laws of India. Any dispute or claim relating to shipping, delivery, or logistics shall be subject to the exclusive jurisdiction of the competent courts of Ghaziabad, Uttar Pradesh, India.

Contact & Grievance Redressal

If you have questions regarding your delivery, need shipping assistance, or wish to report a fulfillment issue, please contact us: